Refund policy

Returns & Refunds Policy

We want you to be happy with your SS Luxe Sculptures purchase.

Change of mind
We do not offer refunds or exchanges for change of mind, so please choose carefully before placing your order.

Damaged or incorrect items
If your order arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible with your order details and photos of the item and packaging so we can assist.

Depending on the circumstances, we may offer a repair, replacement or refund in accordance with Australian Consumer Law.

Custom and made-to-order pieces
Custom, personalised and made-to-order sculptures cannot be returned for change of mind once production has commenced.

Australian Consumer Law
Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law. Consumer guarantees apply automatically and can’t be taken away; businesses also don’t have to offer a refund simply because a customer changes their mind